Last updated: 11.08.2024

 

At SelegnaHome, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand how we handle shipping, delivery times, and related matters.

 

1. Order Processing Time

 

• Processing Duration: Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).

• Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipment.

 

2. Shipping Methods and Delivery Times

 

• Standard Shipping

• Delivery Time: Estimated 3-7 business days after dispatch.

• Cost: Calculated at checkout based on order weight and destination.

• Expedited Shipping

• Delivery Time: Estimated 1-3 business days after dispatch.

• Cost: Calculated at checkout; additional charges apply.

• Free Shipping

• Eligibility: Orders over $50 qualify for free standard shipping within the United States.

 

3. Shipping Destinations

 

• Domestic Shipping: We ship to all 50 states, including Alaska and Hawaii.

• P.O. Boxes and APO/FPO Addresses: Yes, we deliver to P.O. Boxes and military addresses via USPS.

• International Shipping: Currently, we do not offer international shipping.

 

4. Shipment Confirmation and Tracking

 

• Tracking Information: Once your order has shipped, we will email you a shipment confirmation with tracking details.

• Tracking Availability: Tracking numbers become active within 24 hours of shipment.

 

5. Shipping Rates

 

• Shipping charges for your order will be calculated and displayed at checkout.

• Note: Shipping rates are based on the weight of the items and the destination of the package.

 

6. Delivery Delays

 

• Unforeseen Circumstances: Delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.

• Holidays: Please allow extra time for deliveries during national holidays.

 

7. Damaged or Lost Packages

 

• Damaged Items: If your order arrives damaged, please contact us within 5 business days of receipt.

• Action Required: Email us at info@selegnahome.com with your order number and photos of the damaged product and packaging.

• Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, please:

• Check with neighbors or household members.

• Contact the shipping carrier for detailed information.

• If the package is still missing, contact our customer service for assistance.

 

8. Incorrect Shipping Addresses

 

• Address Verification: Please ensure all shipping information is accurate when placing your order.

• Undeliverable Packages: Packages returned due to incorrect or incomplete addresses will incur additional shipping charges to resend.

• Order Changes: If you need to modify your shipping address, contact us immediately at info@selegnahome.com. We cannot guarantee changes can be made after the order is processed.

 

9. Taxes and Duties

 

• Sales Tax: Applicable sales tax will be added to orders shipped to addresses within California.

• No International Duties: Since we do not ship internationally, import duties and taxes are not applicable.

 

10. Customer Responsibilities

 

• Package Acceptance: It is the customer’s responsibility to be available for package delivery.

• Safe Delivery Location: Ensure the delivery address is secure to receive packages to prevent theft or loss.

 

11. Contact Information

 

For any questions or concerns regarding shipping, please contact our customer support:

• Email: info@selegnahome.com

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST

 

12. Policy Updates

 

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of our services constitutes your acceptance of any changes to this policy.

 

 

By understanding our shipping policy, you can help ensure a smooth delivery experience. We appreciate your business and are here to assist you with any needs regarding your order’s shipment.

 

Thank you for choosing SelegnaHome—where thoughtful design meets natural beauty.