FAQs & Support
General
Diatomaceous earth is a naturally occurring, eco-friendly material derived from fossilized algae. It is highly absorbent, quick-drying, and has antibacterial properties, making it ideal for our products to keep your home dry, hygienic, and free from mold and bacteria.
Our products are easy to clean. Simply rinse them with water or wipe them down with a damp cloth. For tougher stains, use the included sandpaper to gently sand the surface and restore its look.
Yes, our products are made from natural diatomaceous earth, which is free from harmful chemicals, making them safe to use around food, pets, and children.
Diatomaceous earth has a porous structure that allows it to absorb and evaporate moisture quickly. This keeps your items dry and helps prevent the growth of bacteria and mold.
Absolutely. Our products are made from natural diatomaceous earth and are biodegradable, ensuring an eco-friendly choice for your home.
For light stains, rinsing with water or wiping with a damp cloth is usually sufficient. For tougher stains, gently sand the surface with the included sandpaper to restore its appearance.
You can purchase our products directly from our website or from selected retail partners. Visit our website for more details on availability and store locations.
Returns & Refunds
We offer a 30-day return policy on all Selegna Home products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The product must be in its original condition and packaging.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.
Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
Refunds are processed within 5-7 business days after we receive and inspect the returned product. The refund will be issued to the original method of payment.
Payments
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Amazon Pay and other secure payment options available at checkout.
Yes, we use industry-standard encryption and security measures to protect your payment information. Your data is processed securely, and we do not store your credit card details.
Yes, you can apply a discount code at checkout. Simply enter the code in the designated field, and the discount will be applied to your order total.
Shipping
We offer standard and expedited shipping options. Shipping times and costs vary depending on your location and the selected shipping method. Detailed shipping information is available at checkout.
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
Yes, we offer international shipping to selected countries. Please check our shipping policy for more information on international delivery options and rates.
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress.
Have Questions? Contact Us