Last updated: 11.08.2024

 

At SelegnaHome, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully to understand how we handle returns, exchanges, and refunds.

 

1. Eligibility for Returns

 

• Time Frame: You have 30 days from the date of delivery to initiate a return.

• Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

• Proof of Purchase: A receipt or order confirmation is required to process your return.

 

2. Non-Returnable Items

 

• Gift Cards: All gift card purchases are final and cannot be returned or refunded.

• Final Sale Items: Products marked as “Final Sale” are not eligible for return or exchange.

• Damaged Items: Items that have been damaged due to misuse, improper care, or normal wear and tear are not eligible for return.

 

3. Return Process

 

1. Initiate a Return

• Contact Us: Email our customer service team at info@selegnahome.com with your order number and reason for return.

• Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.

2. Prepare Your Return

• Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.

• Include Information: Write your RMA number on the outside of the package to ensure proper processing.

3. Ship the Item

• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance.

• Shipping Costs: You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item received).

 

4. Refunds

 

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 5 business days.

• Refund Method: Approved refunds will be processed to your original method of payment.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition or missing parts).

 

5. Exchanges

 

• Defective or Damaged Items: If you received a defective or damaged product, please contact us within 7 days of delivery for an exchange.

• Exchange Process: Follow the same steps outlined in the Return Process. Indicate that you are requesting an exchange, and we will ship a replacement item once the defective product is received.

 

6. Late or Missing Refunds

 

• Verification: If you haven’t received a refund yet, first check your bank account or credit card statement.

• Contact Your Bank: Processing times can vary between financial institutions.

• Still Need Help?: If you’ve done all of this and still have not received your refund, please contact us at info@selegnahome.com.

 

7. Return Shipping Costs

 

• Customer Responsibility: Except in cases of our error, you are responsible for return shipping costs.

• Non-Refundable Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.

 

8. International Returns

 

• Currently Not Applicable: Since we only ship within the United States, international returns are not applicable.

 

9. Changes to Orders

 

• Order Modifications: If you need to change or cancel your order, please contact us immediately. We cannot guarantee changes can be made after the order has been processed.

 

10. Contact Information

 

For any questions or concerns about returns, refunds, or exchanges, please contact our customer support:

• Email: info@selegnahome.com

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST

 

11. Policy Updates

 

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of our services constitutes your acceptance of any changes to this policy.

 

Thank you for shopping with SelegnaHome. We appreciate your business and are dedicated to providing you with quality products and exceptional customer service. Your satisfaction is important to us, and we are here to assist you with any concerns regarding your purchase.